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Payment Policy

Last Updated: September 4, 2026

This Payment Policy applies to purchases made through azalora.com and orders delivered within the United States.

At Azalora, we aim to provide a secure, transparent, and straightforward checkout experience. This Payment Policy explains the payment methods, currency, charges, payment processing, and security measures applicable when you place an order through our website.

1. Secure Transactions

Azalora uses industry-standard security measures designed to protect your personal and payment information.

Our website uses SSL/TLS encryption, which helps protect information transmitted between your browser and our website.

Payments are processed through established third-party payment providers. Payment information may be transmitted directly to the applicable payment processor for authorization and processing.

Azalora generally does not receive or store your complete payment card number.

Although we use reasonable security measures designed to protect transactions, no method of electronic transmission or storage can be guaranteed to be completely secure.

For more information about how we collect, use, store, and protect personal information, please review our Privacy Policy.

2. Accepted Payment Methods

The payment methods currently available for your order will be displayed during checkout before you complete your purchase.

Depending on availability and your device, we may accept the following payment methods:

Credit and Debit Cards:

  • Visa
  • Mastercard
  • American Express
  • Maestro
  • UnionPay

Digital Wallets and Other Payment Methods:

  • Apple Pay
  • Google Pay
  • Shop Pay

Only payment methods displayed and available during checkout can be used to complete an order.

Availability may vary depending on your device, browser, payment provider, or other technical factors.

3. Currency

All prices displayed on azalora.com for customers in the United States are shown and charged in United States Dollars (USD) unless clearly stated otherwise.

Your payment provider or card issuer may apply its own currency conversion fees or other charges if your payment account is denominated in another currency.

Any such fees imposed independently by your bank, card issuer, or payment provider are outside Azalora's control.

4. Payment Authorization

By submitting an order, you authorize Azalora and its applicable payment providers to charge the payment method selected during checkout for the total amount shown before you confirm your purchase.

Payment must be successfully authorized before an order can be processed.

If your payment is declined or cannot be authorized, your order may not be completed.

Payment may be declined for reasons including:

  • insufficient funds;
  • incorrect payment information;
  • security or fraud-prevention measures;
  • restrictions imposed by your card issuer or payment provider; or
  • other issues determined by the applicable financial institution.

If a payment is declined, please verify your payment details or contact your bank, card issuer, or payment provider.

5. Order Total and Charges

Before you submit your order, the checkout will display the applicable total purchase price.

Azalora provides free standard shipping on all orders delivered within the United States. Therefore, no standard shipping charge is added to eligible U.S. orders.

Any applicable taxes or other required charges will be displayed during checkout before you complete your purchase.

We do not intentionally add undisclosed mandatory charges after an order has been submitted.

The amount you agree to during checkout is the amount we will request authorization to charge, subject to any changes you expressly authorize or adjustments required by applicable law.

6. Taxes

Applicable sales taxes, if any, are calculated based on factors such as the products purchased and the applicable delivery location.

Where Azalora is legally required to collect applicable taxes, these will be calculated and displayed during checkout before you submit your order.

Customers can review the final order total before confirming payment.

7. Payment Processing

Payments may be processed by third-party payment providers integrated with our Shopify store.

These providers process payment information according to their own terms, security standards, and privacy practices.

Your payment may be subject to additional verification or fraud-prevention checks.

If additional verification is required, order processing may be delayed until payment authorization has been successfully completed.

8. Payment Security

We take reasonable measures designed to protect payment transactions.

These measures include:

  • SSL/TLS encrypted connections;
  • secure checkout infrastructure;
  • established third-party payment processors;
  • payment authorization procedures; and
  • fraud-prevention and security measures.

Azalora does not ask customers to send complete credit or debit card details by email.

If you receive a suspicious communication requesting full payment card details while claiming to represent Azalora, please contact us at info@azalora.com.

9. Failed or Declined Payments

If your payment cannot be successfully processed, your order may not be confirmed.

A failed or declined payment does not necessarily mean there is a problem with your card. Your bank or payment provider may decline a transaction for security, authorization, or account-related reasons.

If you experience a payment issue, you may:

  • verify that your billing and payment information is correct;
  • try another payment method available during checkout; or
  • contact your bank, card issuer, or payment provider.

For assistance related to your Azalora order, contact info@azalora.com.

10. Payment Errors and Duplicate Charges

If you believe you have been charged an incorrect amount or charged more than once for the same order, please contact us promptly at info@azalora.com.

Please provide your order number and relevant information regarding the transaction so we can investigate the issue.

If we determine that an incorrect or duplicate charge was made by us, we will take reasonable steps to correct it.

11. Refunds

Approved refunds are issued in accordance with our Return & Refund Policy.

Unless otherwise agreed or required by applicable law, approved refunds are returned to the original payment method used to make the purchase.

After an eligible returned product has been received and inspected, we process an approved refund within 5 business days.

Once a refund has been issued by us, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account. This additional processing time is outside our control.

For complete information regarding return eligibility, return shipping costs, refunds, and exchanges, please review our Return & Refund Policy.

12. Order Cancellations

If you wish to cancel an order, contact us at info@azalora.com as soon as possible.

We recommend submitting cancellation requests within 1 hour of order confirmation.

Cancellation cannot be guaranteed once an order has entered processing, fulfillment, or shipment.

If we successfully cancel a paid order, any applicable refund will be returned to the original payment method.

If the order can no longer be canceled, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

13. Fraud Prevention

To protect our customers and business, transactions may be reviewed for potential fraud or unauthorized activity.

We may delay, refuse, or cancel an order where we reasonably suspect:

  • fraudulent activity;
  • unauthorized use of a payment method;
  • inaccurate billing information;
  • identity or payment verification issues; or
  • other suspicious activity.

Where appropriate, we may contact you using the contact information provided with your order to verify the transaction.

If we cancel a paid order because it cannot be verified, the applicable amount will be refunded to the original payment method.

14. Changes to This Payment Policy

We may update this Payment Policy from time to time to reflect changes to our payment methods, payment providers, business practices, security measures, or applicable legal requirements.

The payment methods actually available to you will always be displayed during checkout.

When this Payment Policy is updated, the revised version will be posted on this page and the "Last Updated" date will be updated accordingly.

Changes will not retroactively alter the payment terms of an order already completed except where required by applicable law.

15. Contact Information

If you have questions about payments, charges, refunds, or this Payment Policy, please contact us:

Store Name: Azalora
Company Name: JvHEcom
Chamber of Commerce Number: 97908282
VAT Number: NL005297557B82
Email: info@azalora.com
Phone: +1 (914) 429-4309
Business Address: Blauwe Zegge 19, 2498 EW The Hague, Netherlands

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET
Saturday: 10:00 AM – 2:00 PM ET
Sunday: Closed

We aim to respond to inquiries within 24 hours.