Shipping Policy

Last Updated: September 4, 2026

This Shipping Policy applies to orders placed through azalora.com and delivered within the United States.

At Azalora, we aim to provide a reliable, transparent, and straightforward shipping experience. This Shipping Policy explains where we ship, our processing and delivery timeframes, shipping costs, tracking information, and what to do if you experience an issue with your delivery.

1. Shipping Overview

We currently ship orders to customers within the United States.

Our standard shipping terms are:

Order Cut-Off Time: 4:00 PM Eastern Time (ET)
Handling Time: 1–3 business days (Monday–Friday)
Transit Time: 4–9 business days (Monday–Friday)
Estimated Total Delivery Time: 5–12 business days
Shipping Cost: FREE

Azalora provides free standard shipping on all orders delivered within the United States, with no minimum purchase requirement.

Business days are Monday through Friday, excluding applicable public holidays.

2. Order Cut-Off Time

Our order cut-off time is 4:00 PM Eastern Time (ET).

Orders placed before 4:00 PM ET on a business day begin their handling period from that business day.

Orders placed after 4:00 PM ET, on weekends, or on applicable public holidays begin their handling period on the next business day.

The cut-off time relates to when order processing begins and does not mean that an order will necessarily ship on the same day.

3. Handling Time

Orders generally require 1–3 business days to be processed and prepared for shipment.

Handling time includes activities such as:

• order verification;
• payment confirmation;
• processing;
• preparing the order for shipment; and
• handing the package over to the applicable shipping carrier.

Handling occurs from Monday through Friday, excluding applicable public holidays.

Once your order has been handed over to the carrier, the transit period begins.

4. Transit Time

After your order has been processed and handed over to the shipping carrier, estimated transit time is:

4–9 business days (Monday–Friday).

Transit time refers to the period between the carrier receiving your shipment and delivery to your shipping address.

Carrier delays caused by circumstances outside our reasonable control may occasionally affect these estimates.

5. Estimated Total Delivery Time

The estimated total delivery time is:

5–12 business days.

This consists of:

Handling: 1–3 business days
Transit: 4–9 business days
Total: 5–12 business days

The estimated total delivery time begins based on the order cut-off rules described above.

These are realistic delivery estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including severe weather, carrier disruptions, peak-season demand, public holidays, customs or cross-border processing where applicable, or other transportation disruptions.

If we become aware of a significant issue affecting your order, we will make reasonable efforts to provide you with updated information.

6. Shipping Costs

Azalora provides FREE standard shipping on all orders delivered within the United States.

Shipping Fee: $0.00 USD
Minimum Order Value: None

There are no standard shipping or handling charges added to eligible U.S. orders.

Any applicable taxes or other charges required by law will be displayed during checkout before you complete your purchase.

7. Where We Ship

Azalora currently ships to delivery addresses within the United States.

At this time, our standard shipping policy does not include international delivery outside the United States.

Orders placed through the U.S. store must therefore have an eligible U.S. delivery address.

If we expand our shipping destinations in the future, this Shipping Policy will be updated accordingly.

8. Order Processing

Orders must be placed through our online store at azalora.com.

For security and order accuracy, we do not accept orders by telephone, email, or social media.

To place an order:

1. Select the product, size, color, and quantity you wish to purchase.
2. Add the product to your shopping cart.
3. Proceed to checkout.
4. Enter or confirm your shipping and billing information.
5. Select an available payment method.
6. Review your order information.
7. Complete your purchase.

After successfully placing your order, you will receive an order confirmation at the email address provided during checkout.

Please check the order confirmation and contact info@azalora.com promptly if you notice incorrect information.

9. Shipping Carriers

Depending on the destination, fulfillment location, and availability, orders may be transported and delivered by established shipping and logistics providers.

Carriers used for U.S. deliveries may include:

• USPS
• UPS
• FedEx
• DHL
• other established regional or last-mile delivery partners where appropriate.

The specific carrier used for your order may depend on your delivery location, fulfillment route, package characteristics, and logistics availability.

In some cases, more than one logistics provider may participate in transporting an order before final delivery.

The carrier assigned to your shipment will generally be identifiable through the tracking information provided for your order.

10. Fulfillment and Shipping Origin

Azalora is operated by JvHEcom from the Netherlands and serves customers in the United States.

Orders may be fulfilled through third-party fulfillment and logistics partners. Depending on product availability, an order may be dispatched from a fulfillment facility located outside the United States.

This means some shipments may travel internationally before being transferred to a U.S. carrier or last-mile delivery partner.

Regardless of fulfillment origin, the delivery estimates stated in this policy are the timeframes we aim to provide for eligible U.S. orders.

Customers will not be charged a separate standard shipping fee, as standard shipping is free on all U.S. orders.

11. Tracking Your Order

Once your order has been shipped and tracking information becomes available, we will send a shipping confirmation email containing your tracking number or tracking link.

Tracking information allows you to follow the progress of your shipment.

Please note that tracking information may take some time to update after the shipping confirmation has been issued because the carrier must first scan the package into its system.

If you have not received tracking information after the applicable handling period, please contact info@azalora.com.

12. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, please verify information including:

• recipient name;
• street address;
• apartment, suite, or unit number where applicable;
• city;
• state;
• ZIP code; and
• other information necessary for successful delivery.

If you notice an error after placing your order, contact info@azalora.com as soon as possible.

We will make reasonable efforts to correct the address if the order has not yet been processed or shipped.

13. Address Changes After Ordering

If you need to change your shipping address after placing an order, contact info@azalora.com as soon as possible and include your order number and the correct address.

If the order has not yet shipped:
We will make reasonable efforts to update the delivery address.

If the order has already shipped:
We generally cannot change the delivery address because the package is already under the control of the carrier.

In some circumstances, the carrier may offer delivery-management options. Any such options are subject to the carrier's own terms and availability.

We cannot guarantee that an address change can be completed after an order has been submitted.

14. Incorrect or Incomplete Addresses

If an order cannot be delivered because the customer supplied an incorrect or incomplete address, please contact us so we can determine the available options.

If the package is returned to the sender, we will review the returned shipment and contact you regarding the available resolution.

We will not automatically deduct arbitrary shipping or handling fees from a refund. Any deduction or additional cost resulting from an incorrect customer-provided address will only be applied where the cost was actually incurred, appropriately disclosed, and permitted by applicable law.

If the order was incorrectly addressed because of an error by Azalora, we will take reasonable steps to correct the issue at no additional shipping cost to the customer.

15. Delayed Shipments

Although we aim to deliver all orders within 5–12 business days, delays can occasionally occur.

Potential causes include:

• severe weather;
• public holidays;
• carrier disruptions;
• unusually high shipping volumes;
• transportation disruptions;
• customs or cross-border processing;
• incorrect or incomplete delivery information; or
• other circumstances outside our reasonable control.

A delay does not automatically mean that a package has been lost.

If your tracking information has not updated for an extended period or your order has not arrived within the estimated timeframe, please contact info@azalora.com so we can assist you.

16. Lost Packages

If your tracking information indicates that your shipment may have been lost in transit, contact us at info@azalora.com.

Please include:

• your full name;
• your order number; and
• relevant tracking information.

We will review the shipment information and, where appropriate, work with the applicable carrier or logistics provider to investigate the shipment.

If we determine that an order has been lost before successful delivery, we will provide an appropriate resolution in accordance with applicable law and the circumstances of the order.

17. Damaged Shipments

If your order arrives damaged, please contact info@azalora.com as soon as reasonably possible.

Please include your order number and, where reasonably possible, clear photographs showing:

• the damaged product;
• the shipping packaging; and
• the shipping label.

This information helps us investigate the issue and provide an appropriate resolution.

Damaged or defective products are also covered by our Return & Refund Policy.

18. Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you cannot locate it, we recommend:

• checking around the delivery location;
• checking with other household members;
• checking with neighbors where appropriate;
• checking reception, mailrooms, or other designated delivery locations; and
• allowing a reasonable period in case the carrier marked the package as delivered shortly before actual delivery.

If you still cannot locate the package, contact info@azalora.com so we can review the available tracking information and assist you with the next steps.

19. Order Cancellations

If you wish to cancel an order, contact info@azalora.com as soon as possible.

We recommend submitting cancellation requests within 1 hour of order confirmation.

We will make reasonable efforts to accommodate your request. However, cancellation cannot be guaranteed once the order has entered processing, fulfillment, or shipment.

If an order has already shipped, you may request an eligible return after delivery in accordance with our Return & Refund Policy.

20. Returns and Refunds

This Shipping Policy describes the shipment and delivery of your order.

Returns, return shipping costs, refund eligibility, exchanges, and the 30-day return period are governed by our separate Return & Refund Policy.

Our 30-day return window begins on the date your order is delivered, not on the date you placed your order.

For eligible change-of-mind and other non-defective returns, the customer is responsible for return shipping costs.

For damaged, defective, or incorrect products resulting from our error, Azalora covers the reasonable return shipping costs.

21. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, delivery partners, fulfillment processes, destinations, or applicable legal requirements.

Any changes will be published on this page and the "Last Updated" date will be updated accordingly.

Changes will not retroactively alter the shipping terms applicable to an order already placed, except where required by applicable law.

22. Contact Information

If you have questions about shipping, tracking, delivery, or this Shipping Policy, please contact us:

Store Name: Azalora
Company Name: JvHEcom
Chamber of Commerce Number: 97908282
VAT Number: NL005297557B82
Email: info@azalora.com
Phone: +1 (914) 429-4309
Business Address: Blauwe Zegge 19, 2498 EW The Hague, Netherlands

Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM ET
Saturday: 10:00 AM – 2:00 PM ET
Sunday: Closed

We aim to respond to inquiries within 24 hours.